Privacy Notice
Last updated: 28 May 2026
This Privacy Notice explains how we collect, use, store and protect your personal data when you visit our website at Rapid Connect Gearbox (the "Website") or otherwise interact with us. "Rapid Connect Gearbox" is a brand owned by Avenium Engineering Ltd.
1. Who we are
Avenium Engineering Ltd ("we", "us", "our") is the data controller responsible for your personal data. Rapid Connect Gearbox is a brand owned by Avenium Engineering Ltd.
Our contact details are:
- Company: Avenium Engineering Ltd
- Brand: Rapid Connect Gearbox
- Registered address: 3A Bowes Road Business Park, Middlesbrough, North Yorkshire, TS2 1LU
- Email: sales@rapidconnectgearbox.com
- ICO registration reference: ZB272704
2. The personal data we collect
When you complete the contact form on our Website, we collect the following information that you provide to us:
| Data we collect | Purpose |
|---|---|
| Name | To identify you and address you correctly in our response. |
| Company | To understand the organisation you represent and respond in the right business context. |
| Email address | To respond to your enquiry and communicate with you. |
| Telephone number | To contact you by phone about your enquiry, where appropriate. |
| Country | To understand where you are based so we can respond appropriately, including on shipping and local requirements. |
| Description of your requirements | To understand what you need so we can respond appropriately. |
We may also automatically collect limited technical data through cookies and similar technologies. Please see our separate Cookie Policy for details.
3. How and why we use your personal data
We use the personal data you submit through the contact form solely to respond to and manage your enquiry, including providing the information, quotation or service you have requested and any follow-up communication relating to that enquiry.
Under the UK General Data Protection Regulation (UK GDPR), our lawful bases for processing this data are:
- Legitimate interests – to respond to your enquiry and operate our business. We consider this does not override your rights and freedoms.
- Taking steps at your request prior to entering into a contract – where your enquiry relates to obtaining our products or services.
We do not use your contact form data for marketing unless you have separately given us your consent to do so.
4. Who we share your personal data with
We do not sell your personal data. We may share it with:
- Service providers who help us operate our Website and business, including our website hosting provider (Amazon Web Services), our email provider, and Google (for website analytics via Google Analytics), who act on our instructions as processors.
- Professional advisers, regulators or authorities where we are required to do so by law.
5. International transfers
Our Website is hosted on Amazon Web Services infrastructure located in the UK (London region). Some of our service providers, including Google, may process personal data outside the UK, including in the United States. Where this happens, we rely on appropriate safeguards such as the UK Extension to the EU-US Data Privacy Framework, the UK International Data Transfer Agreement, or adequacy regulations, so that your data receives an equivalent level of protection.
6. How long we keep your personal data
We keep contact form data only for as long as necessary to deal with your enquiry and for a reasonable period afterwards in case of follow-up, after which it is securely deleted. Where your enquiry leads to a contract, we may retain relevant records for longer to comply with legal and accounting obligations.
7. How we protect your personal data
We have appropriate technical and organisational measures in place to protect your personal data against unauthorised access, loss, misuse or alteration. Access is limited to those who need it to deal with your enquiry.
8. Your rights
Under the UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure of your data in certain circumstances.
- Restrict or object to our processing of your data.
- Request the transfer of your data (data portability) in certain circumstances.
- Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, please contact us using the details in section 1. You will not normally have to pay a fee, and we will respond within one month.
9. Complaints
If you have concerns about how we handle your personal data, we would ask you to contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk or on 0303 123 1113.
10. Changes to this Privacy Notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with a revised "Last updated" date.